News Access NG is committed to accuracy and transparency in our reporting. Despite our best efforts to verify facts before publication, errors can occasionally occur. This page explains how we identify, correct, and disclose mistakes in our published content.
Our Commitment
When we get something wrong, we correct it as quickly as possible and are open about the change. We do not quietly edit stories to hide factual errors.
Types of Corrections
Factual corrections Used when a published story contains an incorrect fact, such as a wrong name, date, figure, quote, or title. These are corrected in the article, with a note added to disclose the change.
Clarifications Used when a story is factually accurate but could be misinterpreted or lacked sufficient context. We add a clarification to improve clarity without implying the original reporting was wrong.
Updates Used when new information becomes available after publication that adds to or changes the story as events develop. Updates are distinct from corrections and reflect the ongoing nature of a developing story.
How We Disclose Corrections
When a correction is made to a published article, we add a clearly labelled note at the top or bottom of the story indicating:
- What was corrected
- The date the correction was made
Minor corrections, such as fixing typos or grammatical errors that do not affect the substance of a story, may be made without a formal correction note.
How to Report an Error
If you believe a News Access NG article contains an error, we encourage you to let us know. Please contact our editorial team with:
- A link to the article in question
- A description of the specific error
- Where possible, a source or reference supporting the correct information
You can report errors through our Contact Us page or by emailing [email protected].
Review Process
All correction requests are reviewed by our editorial team. Where an error is confirmed, we aim to correct it as promptly as possible. If we determine that no error exists, we will still respond to the person who raised the concern to explain our findings.
